Customer Care

As the company has grown, we’ve kept the core ethos that ‘you’re only as good as your last job”. This drives us to go above and beyond to exceed expectations and leave every customer delighted with our service. We plan around customers needs to minimise disruption when working in their home and all of our operatives receive regular ongoing training in customer care. Our clients trust us to work with some of their most vulnerable customers, including disabled adaptations contracts across the North West. We’re consistently achieving 100% satisfaction on many of our contracts and our passion for customer care shines through in the volume of compliments we receive.

I would just like to say on behalf of Jackson and All the Family we would like to thank you for helping us succeed in making a forever home possible for Jackson. Would like to wish you all a Merry Christmas Time and a Happy New Year 2021.  I hope you can make many more families feel as fulfilled as we all do right now 🙂 Steve would you also convey my appreciation to John and the excellent standard of work he has provided. Best wishes to you All.

Heather

Trafford Council Customer

“I couldn’t fault anyone who works for UPS – Every person that came to the property was exceptional not only in character, but the experience they shown was second to none. The way I would describe the team and the communication at UPS would be, constant, like clockwork! I would recommend the company without a shadow of a doubt – they were on the ball, showed respect for my property and caused as little disruption as possible – a professional workforce where nothing was too much trouble. My dad can now shower with ease. Thankyou UPS.”

Mr R D

Manchester City Council Customer

Friendly, polite constantly working hard. All came with a brilliant attitude, workmanship was excellent. Protected all the floors and cleared at the end of each working day. Great care to make sure no disruption to myself or my property. The shower itself helps a lot I can sit down in the shower easier and it has certainly given me my independence and improved quality of life.”

Mr E H

Manchester City Council Customer

Cannot thank UPS Building enough for their hard work. So, understanding ensuring that everything was to our satisfaction, provided a better quality of life to our mother by giving her some independence with her personal care immensely grateful to you all, thank you. Still happy with the shower room 3 months on – such a difference to our lives. The workers were fantastic, I could not fault them, they showed respect for the property, stuck to appointment times made and just overall a really pleasant team.

Danielle

Daughter of Mrs F, Manchester City Council Customer

“Thank you so very much for my shower. You should be very proud of your operatives. Thank them all for me, absolute gentlemen. Work ethic fantastic! UPS you made the whole experience worthwhile. Thank you all again.”
Mrs H

Rochdale Borough Council Customer

“I would like to thank your team very much on how much they have changed my grandfathers life, making it so much easier for him to get in and out of the shower. The builders who undertook the job were the most lovely, polite, well manner and professional people and to that I want to say thank you. They arrived when they stated, kept the mess to a minimum and always cleared up after themselves, could not have asked for a better team, so from my family again thank you.”

Mrs B

Riverside Group Customer